Privacy policy

Last Updated:5.26.26

At Twiga, we believe trust matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with us.

Information We Collect

When you visit our store, we may collect certain information automatically, including:

Device and browser information
IP address
Website activity and pages viewed
Referring websites or search engines

When you make a purchase or create an account, we may collect:

Name
Email address
Billing and shipping address
Phone number (if provided)
Order details
Payment information

Please note that payment information is processed securely through our payment providers and is not stored directly by Twiga.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer service and support
Communicate order updates and shipping information
Improve our website, products, and customer experience
Prevent fraud and maintain website security
Send marketing communications if you choose to receive them

Shopify

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services.

Your information may be stored through Shopify's data storage systems, databases, and general Shopify applications. Shopify stores data on secure servers protected by industry-standard security measures.

For more information, please review Shopify's privacy practices.

Printful

To fulfill and ship your orders, we share necessary order information with our fulfillment partner, Printful.

This information may include:

Name
Shipping address
Email address
Product and order details

Printful uses this information solely for the purpose of producing, packaging, and delivering your order.

Payment Processing

Payments are securely processed through third-party payment providers such as Shopify Payments, PayPal, or other available payment methods.

These providers receive information necessary to process transactions and are responsible for protecting your payment information according to their own privacy and security practices.

Email Marketing

If you subscribe to our newsletter or marketing emails, we may use your email address to send updates, promotions, product launches, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Measure marketing effectiveness

These technologies may be provided by Shopify, Google Analytics, Meta (Facebook), Pinterest, and other third-party services we use to operate and improve our business.

You can adjust your browser settings to manage or disable cookies if you choose.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

Shopify
Printful
Payment processors
Shipping carriers
Email marketing providers
Analytics and advertising partners

These providers only receive information necessary to perform their services.

Data Security

We take reasonable precautions to protect your personal information and use industry-standard practices to help safeguard your data.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access the information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for marketing communications

To exercise these rights, please contact us at [your email address].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised effective date.